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Your operation runs on calls that move deliveries, crews and deadlines. Telsmart writes each change down the second the call ends and files it where the planning lives.
When a call comes in, the number is recognised immediately and the client file opens automatically. Calls are logged automatically too. That saves us a lot of time.
I still think it's fantastic how fast you can change your own call flows with one click. In a meeting this afternoon, so I flip the right button and calls go straight to my colleagues.
We no longer lose time passing along information the client just gave us. It's all right there in the CRM. I can just call handsfree and listen.
At Afimo, we get dozens of calls every day from clients about policies, claims, and new insurance questions. So built in AI note taking in our telephony was a gamechanger for us. It saves us an enormous amount of time, and our client follow-up has noticeably improved.
We've been using Telsmart for over a year now and couldn't be happier. The cloud-based platform is user-friendly and easy to manage, giving us full control and clear insights into our telephony. Support has always been fast and professional. With its modern AI features and seamless apps across all platforms, Telsmart truly represents the telephony of the future.
We used to get a flood of complaints, from staff and customers, that we were unreachable. Telsmart fixed that for us. Being reachable is now a competitive advantage for us.
Setting up a voicemail used to be half a day's work. Now we head off on holiday, rushing, and suddenly remember the phone. We just open the app, switch it over and we are done. It's a breeze.
Telsmart has changed not just the way I work, but my personal life too. The stress of clients calling at moments that don't suit me is gone. I can now automatically route calls, so the client still gets helped when I'm not available.
When the call ends
Not a log line that says a call happened. What moved, to when, agreed by whom, next to the order.
Every supplier, partner and customer call written out: what moved, to when, agreed by whom. Filed next to the order, visible to the whole desk, not to one planner’s memory.
See AI call summaries →Opening hours, ring order, what happens when nobody answers, what happens after hours. Your call flow builds itself while you answer, with a test call before it goes live.
“Open”, “Closed”, “Meeting”, or your own modes. A button in the profile menu reroutes every line at once. Flip it back when you are done.
A fresh local number in under a minute, routed the way you want. Or bring the number you already have: verify it today, port it in 5 to 10 business days.
The call history is searchable by name, number and what was said in the summary. The dispute is settled in one search, not in a meeting.
Calls and summaries land next to the order and on the contact record. HubSpot today, more connectors keep landing; Odoo, Teamleader and Microsoft Dynamics on the Custom plan.
HubSpot
Microsoft Dynamics
Microsoft TeamsAnd many more
Your AI assistant · on your call summariesYour AI assistant · on your call summariesBeyond the summary
Every summary is text your AI assistant can read. Connect the one your team already uses and ask which suppliers moved a date, which customers asked for a split delivery, which agreements are still unconfirmed. The answer comes from the calls, not from the recap meeting.
OpenAI
Claude
Gemini
Copilot
PerplexityGrokWhat the caller says, what you read
Not a transcript to scroll through. What moved, to when and who agreed it, as the whole desk will read it.
No installer, no quote, no IT ticket.
HubSpot
