Call reporting & analytics
Telsmart shows how your business really answers the phone: calls today, missed calls, pickup rate and average duration at a glance. And behind every number sits the call itself, with its topic, summary and recording. No data team needed.
Trusted by over 1,700 businesses
TODAY'S ACTIVITY
How it works
Inbound, outbound, missed and voicemail, on every number and every device. With owner, duration and status, the moment the call ends.
Calls, missed calls, pickup rate and average duration, compared to yesterday. Plus who on your team is free, on a call or on do not disturb.
Filter by direction, period or teammate. Search by name, number or what was said. Export when you need the raw data.
Beyond the count
Most phone systems count calls. Telsmart also knows what they were about. Every answered call gets a topic, a summary and action items, so your call history reads like a logbook instead of a list of phone numbers.
“Q2 renewal pricing”, “Outage escalation”, “Number porting status”. Scan a week of calls in a minute.
Label calls as renewal, complaint or onboarding, and find them back with one search.
Who took it, how long it lasted, and whether it was answered, missed, went to voicemail or was picked up by a colleague.
A viewing request at 12:40, while the whole office is at lunch. Telsmart counts it, shows it in red, sends a notification and puts the callback one click away. Before the buyer calls the next agency.
Beyond the dashboard
Every summary is structured data. Let the AI tool you already use, Claude or ChatGPT, loose on your call summaries and ask what no chart shows: which customers asked about pricing this week, which complaints keep coming back, who is still waiting for a callback.
What you get
Every call counted, every missed call visible, every conversation one search away.
No credit card required.
Every call summarized: decisions, action items and next steps.
See AI call summaries →Every call logged in HubSpot, so your reporting does not stop at the phone system.
See integrations →
