Call reporting & analytics

You cannot fix the calls you never knew you missed.

My Telsmart shows how your business really answers the phone: who calls when, how many calls come in and go out, and which ones nobody picked up. In one dashboard, readable without a data team.

Start free. No credit card needed.

VMJDAKLP1,700+ businesses run on Telsmart.
My Telsmart · today's callslive
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3 missed calls at the 10:00 peak
Route adjusted · extra colleague at the peak
Insight to fix, in minutes

Don't take our word for it. Take theirs.

How it works

From ring to insight in three steps

1

Calls become data, automatically.

Every inbound, outbound and missed call is logged the moment it happens. Nothing to install, nothing to configure.

2

Open your dashboard.

Volumes, peak moments and missed calls, per day and per number, in My Telsmart.

3

Adjust and see it work.

Shift opening hours, add someone at the peak, tune a route: you change it yourself and watch the numbers respond.

Why it matters

Grip on your reachability

01

See the peak before it becomes a queue.

When do most calls come in? Which hours drown your team? Plan people where the calls are, not where habit puts them.

02

Missed calls stop hiding.

Every unanswered call shows up in your reports. You call back the same day, before the customer dials the next company.

03

One version of the truth.

Who spoke to which customer, and when? No more digging through mailboxes and colleagues' phones: the history is central and searchable, summaries included.

Without call reporting

✗ Nobody knows who spoke to which customer, or when
✗ Missed calls vanish without a trace, and so do those customers
✗ Staffing the phones is a gut-feel guess

With Telsmart reporting

✓ Every call, caller and timestamp in one dashboard
✓ Missed calls on a report, ready to call back
✓ Peaks visible, so people stand where the calls are

A missed call you never saw is a customer you never knew you lost.

Capabilities

What you get

Reports of inbound, outbound and missed calls
Peak-moment and volume insights per day
Call history per contact, searchable
Dashboards in My Telsmart, built for non-technical users
Central phonebook and user management
Adjust opening hours and routing yourself, based on what the data shows

Reports and dashboards are part of My Telsmart. See exactly what each plan includes on the pricing page.

See full pricing →
Keep exploring

Related features

AI call summaries

Every call transcribed and summarized: decisions, action items, next steps.

See AI call summaries →

IVR & call routing

Turn an insight into a fix: menus, queues and routes, self-managed.

See IVR & routing →

Business numbers

A professional number for your business, new or ported.

See business numbers →

Stop missing calls that cost you business.

Start free in minutes. Pick a number or bring your own, connect your CRM, and call. Telsmart handles the rest.

No credit card required.