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Call flows
Opening hours, who rings, what happens when nobody answers: you decide in about five minutes, on a canvas you can read. And when something changes, you change it yourself. No ticket to your provider, no waiting.
Trusted by over 1,700 businesses
How it works
No flowchart training, no manual. The guided setup asks what you want, and draws the flow while you answer.
When should your phone ring?
Opening hours, ring strategy, your team, what happens when nobody answers. Plain language, sensible defaults.
Every answer becomes a block on the canvas. What you see is exactly what callers get. Click any block to fine-tune it later.
Hear your flow like a caller does before it goes live. Happy? One click and it is on.
Building blocks
Start simple, add what you need. Each block clicks onto the canvas and starts working the moment you publish.

The dock is full, the phones keep going. With a flow behind your number, a hectic day sounds calm on the outside: callers get answered, queued or caught. Nobody hears the chaos.
The details that save your day
VIP routes check the caller before the normal path runs. Your key account rings straight through to Sara. Everyone else follows the flow. First match wins.
No studio, no “can someone record this?” Type the message, choose Emma, Noah or Sophie in Dutch (Belgium) and more languages, preview it, done. Or record it yourself, right in the browser.
Smart buttons put a manual override in your pocket: one tap and the whole flow follows your “closed” or “meeting” mode. No editing needed on a hectic day.
Your flow at work
While Sara just answers her phone, the flow has already done the work: checked the hours, spotted the VIP, skipped the queue. Good routing is invisible. You only see it in the calls that stop going wrong.

Start free in minutes. Pick a number or bring your own, connect your CRM, and call. Telsmart handles the rest.
No credit card required.