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The order your customer spoke is not the order your ERP received. Telsmart summarizes every order call on the account the moment it ends, so the picker packs what was said, not what was remembered.
When a call comes in, the number is recognised immediately and the client file opens automatically. Calls are logged automatically too. That saves us a lot of time.
I still think it's fantastic how fast you can change your own call flows with one click. In a meeting this afternoon, so I flip the right button and calls go straight to my colleagues.
We no longer lose time passing along information the client just gave us. It's all right there in the CRM. I can just call handsfree and listen.
At Afimo, we get dozens of calls every day from clients about policies, claims, and new insurance questions. So built in AI note taking in our telephony was a gamechanger for us. It saves us an enormous amount of time, and our client follow-up has noticeably improved.
We've been using Telsmart for over a year now and couldn't be happier. The cloud-based platform is user-friendly and easy to manage, giving us full control and clear insights into our telephony. Support has always been fast and professional. With its modern AI features and seamless apps across all platforms, Telsmart truly represents the telephony of the future.
We used to get a flood of complaints, from staff and customers, that we were unreachable. Telsmart fixed that for us. Being reachable is now a competitive advantage for us.
Setting up a voicemail used to be half a day's work. Now we head off on holiday, rushing, and suddenly remember the phone. We just open the app, switch it over and we are done. It's a breeze.
Telsmart has changed not just the way I work, but my personal life too. The stress of clients calling at moments that don't suit me is gone. I can now automatically route calls, so the client still gets helped when I'm not available.
When the call ends
In the car, at the noon peak and between the racks, and every one of them on the account when the call ends.
Every order call written out: quantities, prices quoted, delivery date, who agreed. On the account the second the call ends, ready to key into your ERP.
See AI call summaries →A Call link on every quote and price list. The buyer clicks, the right rep picks up, and the call is logged like any other.
Queue with music at the peak, ring the reps in order after hours, message and callback after that. Six questions and the flow builds itself.
Calls run over WiFi and the mobile network. If your internet drops, the call continues over the mobile network. Warehouses, trade counters and car parks included.
Click the number in HubSpot. The call runs on your business number, the summary comes back to the same account. ERP links such as Odoo and Microsoft Dynamics run on the Custom plan.
Order calls and AI summaries land on the account in HubSpot today. Odoo and Microsoft Dynamics as your ERP run on the Custom plan, and more connectors keep landing.
HubSpot
Microsoft Dynamics
SalesforceAnd many moreBeyond the summary
Every summary is text your AI assistant can read. Connect the one your team already uses and ask which accounts asked about the new range, which ones quoted a competitor’s price, which ones have not called in a month. The answer comes from the order calls, not from the rep’s Friday report.
OpenAI
Claude
Gemini
Copilot
PerplexityGrok
Your AI assistant · on your call summariesYour AI assistant · on your call summariesWhat the caller says, what you read
The quantities, the price and the delivery date, written the way the desk keys them into the ERP.
No installer, no quote, no IT ticket.
HubSpot
