IVR & phone menu
Decide yourself where every call should land. Build your own phone menu incl. greetings, opening hours and holiday messages.
Trusted by over 1,700 businesses
“Welcome to Acme. How can we help?” — voice: Emma · Dutch (Belgium)
How it works
Options, greetings, opening hours and messages, clicked together yourself. Type the text and pick a voice, or record your own.
To colleagues, teams and queues, or to external verified numbers. With overflow and fallback rules for when nobody answers.
Public holiday, vacation, new colleague: you update it yourself and it goes live instantly. No IT tickets, no stress.
Why it matters
Callers pick what they need and land with the right person or team, first try. Not transferred three times, not repeating themselves three times. A caller transferred twice calls someone else next time.
Adjusting the menu on Friday afternoon for Monday’s holiday? Done yourself, in a few clicks. Never again dependent on your provider’s schedule.
Opening hours, holiday messages and overflow rules catch every call. Even after hours, callers get an answer instead of endless ringing.
Customers and prospects don't want to repeat themselves 7 times. They want the person who can help on the line, first time.
Start free in minutes. Pick a number or bring your own, connect your CRM, and call. Telsmart handles the rest.
No credit card required.
Answer six questions and your whole flow — menu included — builds itself.
See call flows →
