Call routing
Choose who rings, in what order, and what happens when nobody can answer. You set it up once, and no call rings unanswered again.
Trusted by over 1,700 businesses
How it works
People, teams or queues — on desk phones, DECT or mobile. Routes end at people, not at software screens.
Ring everyone at once when speed wins, or in order when ownership matters. Change strategy per number, per team, per moment.
Nobody free? The call lands somewhere useful: a queue, a voicemail box, a callback link. Never a dead end.
The finer routes
Your best customer deserves better than a menu. VIP routes check the caller ID and ring their dedicated account manager straight away.
Route by who is calling: known customers one way, unknown numbers another. Your phonebook becomes routing logic.
Meeting running late? Unexpectedly closed? One tap on a smart button sends every number to the preset “closed” or “meeting” routing.
On the site, in the van, in a meeting: the right call still finds the right person, and the rest lands somewhere useful. That is the difference between busy and unreachable.
At work
The dock is full and half the team is on the road? Callers notice none of it: the first free colleague picks up, the overflow waits in a queue with a voice. And the one call that slips through anyway gets a callback link by SMS.
Start free in minutes. Pick a number or bring your own, connect your CRM, and call. Telsmart handles the rest.
No credit card required.
