{"id":890,"date":"2018-05-28T11:23:30","date_gmt":"2018-05-28T11:23:30","guid":{"rendered":"https:\/\/www.telsmart.eu\/fr\/?page_id=890"},"modified":"2021-04-08T10:59:46","modified_gmt":"2021-04-08T10:59:46","slug":"get-support","status":"publish","type":"page","link":"https:\/\/www.telsmart.eu\/fr\/get-support\/","title":{"rendered":"Support Ticket General"},"content":{"rendered":"\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-image alignfull uagb-block-9c3a4f3e\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\">\n<section class=\"wp-block-uagb-columns uagb-columns__wrap uagb-columns__background-undefined uagb-columns__stack-mobile uagb-columns__valign-undefined uagb-columns__gap-10 alignundefined uagb-block-049aeda4 animated fadeIn\"><div class=\"uagb-columns__overlay\"><\/div><div class=\"uagb-columns__inner-wrap uagb-columns__columns-2\">\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-d05a2a36\"><div class=\"uagb-column__overlay\"><\/div><div class=\"uagb-column__inner-wrap\">\n<h6 class=\"telsmart-stripe-header has-telsmart-primary-color has-text-color wp-block-heading\">HAPPY TO HELP<\/h6>\n\n\n\n<h1 class=\"telsmart-stripe-gradient has-telsmart-black-1-color has-text-color wp-block-heading\">Help &amp; <em>Support<\/em><\/h1>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-column uagb-column__wrap uagb-column__background-undefined uagb-block-6a31bb0b\"><div class=\"uagb-column__overlay\"><\/div><div class=\"uagb-column__inner-wrap\"><\/div><\/div>\n<\/div><\/section>\n\n\n\n<p><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-uagb-section uagb-section__wrap uagb-section__background-color uagb-block-aeb023e8 telsmart-box-shadow telsmart-message z-10\"><div class=\"uagb-section__overlay\"><\/div><div class=\"uagb-section__inner-wrap\"><\/div><\/section>\n\n\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var 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#112337;--gf-ctrl-choice-size: var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-file-btn-bg-color-hover: #EBEBEB;--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style><div id='gf_6' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">Support &#8211; 2021<\/h3>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_6'  action='\/fr\/wp-json\/wp\/v2\/pages\/890\/#gf_6' data-formid='6' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_6' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_6_113\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_113\" ><label class='gfield_label gform-field-label' >Question sur<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_6_113'>\n\t\t\t<li class='gchoice gchoice_6_113_0'>\n\t\t\t\t<input name='input_113' type='radio' value='T\u00e9l\u00e9phonie'  id='choice_6_113_0'    \/>\n\t\t\t\t<label for='choice_6_113_0' id='label_6_113_0' class='gform-field-label gform-field-label--type-inline'>T\u00e9l\u00e9phonie<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_113_1'>\n\t\t\t\t<input name='input_113' type='radio' value='Administration'  id='choice_6_113_1'    \/>\n\t\t\t\t<label for='choice_6_113_1' id='label_6_113_1' class='gform-field-label gform-field-label--type-inline'>Administration<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_113_2'>\n\t\t\t\t<input name='input_113' type='radio' value='Facturation'  id='choice_6_113_2'    \/>\n\t\t\t\t<label for='choice_6_113_2' id='label_6_113_2' class='gform-field-label gform-field-label--type-inline'>Facturation<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_113_3'>\n\t\t\t\t<input name='input_113' type='radio' value='Internet'  id='choice_6_113_3'    \/>\n\t\t\t\t<label for='choice_6_113_3' id='label_6_113_3' class='gform-field-label gform-field-label--type-inline'>Internet<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_113_4'>\n\t\t\t\t<input name='input_113' type='radio' value='Autre'  id='choice_6_113_4'    \/>\n\t\t\t\t<label for='choice_6_113_4' id='label_6_113_4' class='gform-field-label gform-field-label--type-inline'>Autre<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_6_1\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_1\" ><label class='gfield_label gform-field-label' for='input_6_1'>Nom de la soci\u00e9t\u00e9<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_6_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_6_35\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_35\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_6_35'>\n                            \n                            <span id='input_6_35_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_6_35_3' class='gform-field-label gform-field-label--type-sub '>Pr\u00e9nom<\/label>\n                                                    <input type='text' name='input_35.3' id='input_6_35_3' value=''   aria-required='true'     \/>\n                                                <\/span>\n                            \n                            <span id='input_6_35_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_6_35_6' class='gform-field-label gform-field-label--type-sub '>Nom<\/label>\n                                                            <input type='text' name='input_35.6' id='input_6_35_6' value=''   aria-required='true'     \/>\n                                                        <\/span>\n                            \n                        <\/div><\/li><li id=\"field_6_34\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_34\" ><label class='gfield_label gform-field-label' for='input_6_34'>Adresse mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_34' id='input_6_34' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_6_52\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_52\" ><label class='gfield_label gform-field-label' for='input_6_52'>Num\u00e9ro de t\u00e9l\u00e9phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_52' id='input_6_52' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_6_4\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_4\" ><label class='gfield_label gform-field-label' >C\u2019est la premi\u00e9re fois que vous avez ce probl\u00e8me?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_6_4'>\n\t\t\t<li class='gchoice gchoice_6_4_0'>\n\t\t\t\t<input name='input_4' type='radio' value='Oui'  id='choice_6_4_0'    \/>\n\t\t\t\t<label for='choice_6_4_0' id='label_6_4_0' class='gform-field-label gform-field-label--type-inline'>Oui<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_4_1'>\n\t\t\t\t<input name='input_4' type='radio' value='Non'  id='choice_6_4_1'    \/>\n\t\t\t\t<label for='choice_6_4_1' id='label_6_4_1' class='gform-field-label gform-field-label--type-inline'>Non<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_6_19\" class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_19\" ><label class='gfield_label gform-field-label' >Vous avez un probl\u00e8me avec les appels entrants ou sortants?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_6_19'>\n\t\t\t<li class='gchoice gchoice_6_19_0'>\n\t\t\t\t<input name='input_19' type='radio' value='entrants'  id='choice_6_19_0'    \/>\n\t\t\t\t<label for='choice_6_19_0' id='label_6_19_0' class='gform-field-label gform-field-label--type-inline'>entrants<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_19_1'>\n\t\t\t\t<input name='input_19' type='radio' value='sortants'  id='choice_6_19_1'    \/>\n\t\t\t\t<label for='choice_6_19_1' id='label_6_19_1' class='gform-field-label gform-field-label--type-inline'>sortants<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_19_2'>\n\t\t\t\t<input name='input_19' type='radio' value='entrants &amp; sortants'  id='choice_6_19_2'    \/>\n\t\t\t\t<label for='choice_6_19_2' id='label_6_19_2' class='gform-field-label gform-field-label--type-inline'>entrants &#038; sortants<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_6_19_3'>\n\t\t\t\t<input name='input_19' type='radio' value='autre'  id='choice_6_19_3'    \/>\n\t\t\t\t<label for='choice_6_19_3' id='label_6_19_3' class='gform-field-label gform-field-label--type-inline'>autre<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_6_61\" class=\"gfield gfield--type-section gsection gsectionnormal field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_61\" ><h2 class=\"gsection_title\">Donner nous quelques exemples de num\u00e9ros entrants concernant le probl\u00e8me donn\u00e9 + date et heure<\/h2><div class='gsection_description' id='gfield_description_6_61'>Si nous n\u2019avons pas d\u2019exemples valables nous ne savons pas rechercher le probl\u00e8me et votre ticket sera automatiquement fermer.<\/div><\/li><li id=\"field_6_75\" class=\"gfield gfield--type-text gf_third field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_75\" ><label class='gfield_label gform-field-label' for='input_6_75'>Num\u00e9ro de t\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_text'><input name='input_75' id='input_6_75' type='text' value='' class='medium'  aria-describedby=\"gfield_description_6_75\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_6_75'>+32 xxx\/xxx.xxx <\/div><\/li><li id=\"field_6_59\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_59\" ><label class='gfield_label gform-field-label' for='input_6_59'>Date<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_59' id='input_6_59' type='text' value='' class='datepicker gform-datepicker dmy datepicker_with_icon gdatepicker_with_icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_6_59_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_6_59_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_6_59' class='gform_hidden' value='https:\/\/www.telsmart.eu\/fr\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_6_60\" class=\"gfield gfield--type-time gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_60\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Temps<\/label><div class=\"ginput_container ginput_complex gform-grid-row\"><div class=\"clear-multi\">\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_60'>\n                            <input type='number' maxlength='2' name='input_60[]' id='input_6_60_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='false'   \/> <i>:<\/i>\n                            <label class='gform-field-label gform-field-label--type-sub hour_label' for='input_6_60_1'>Hour<\/label>\n                        <\/div>\n                        \n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\n                            <input type='number' maxlength='2' name='input_60[]' id='input_6_60_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='false'  \/>\n                            <label class='gform-field-label gform-field-label--type-sub minute_label' for='input_6_60_2'>Minutes<\/label>\n                        <\/div>\n                        \n                    <\/div><\/div><\/li><li id=\"field_6_105\" class=\"gfield gfield--type-text gf_third field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_105\" ><label class='gfield_label gform-field-label' for='input_6_105'>Num\u00e9ro de t\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_text'><input name='input_105' id='input_6_105' type='text' value='' class='medium'  aria-describedby=\"gfield_description_6_105\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_6_105'>+32 xxx\/xxx.xxx <\/div><\/li><li id=\"field_6_106\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_106\" ><label class='gfield_label gform-field-label' for='input_6_106'>Date<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_106' id='input_6_106' type='text' value='' class='datepicker gform-datepicker dmy datepicker_with_icon gdatepicker_with_icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_6_106_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_6_106_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_6_106' class='gform_hidden' value='https:\/\/www.telsmart.eu\/fr\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_6_107\" class=\"gfield gfield--type-time gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_107\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Temps<\/label><div class=\"ginput_container ginput_complex gform-grid-row\"><div class=\"clear-multi\">\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_107'>\n                            <input type='number' maxlength='2' name='input_107[]' id='input_6_107_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='false'   \/> <i>:<\/i>\n                            <label class='gform-field-label gform-field-label--type-sub hour_label' for='input_6_107_1'>Hour<\/label>\n                        <\/div>\n                        \n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\n                            <input type='number' maxlength='2' name='input_107[]' id='input_6_107_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='false'  \/>\n                            <label class='gform-field-label gform-field-label--type-sub minute_label' for='input_6_107_2'>Minutes<\/label>\n                        <\/div>\n                        \n                    <\/div><\/div><\/li><li id=\"field_6_104\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_104\" ><h2 class=\"gsection_title\"><\/h2><\/li><li id=\"field_6_62\" class=\"gfield gfield--type-section gsection gsectionnormal field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_62\" ><h2 class=\"gsection_title\">Please provide some outgoing numbers which experienced the problem + timestamp<\/h2><div class='gsection_description' id='gfield_description_6_62'>Si nous n\u2019avons pas d\u2019exemples valables nous ne savons pas rechercher le probl\u00e8me et votre ticket sera automatiquement fermer.<\/div><\/li><li id=\"field_6_76\" class=\"gfield gfield--type-text gf_third field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_76\" ><label class='gfield_label gform-field-label' for='input_6_76'>Num\u00e9ro de t\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_text'><input name='input_76' id='input_6_76' type='text' value='' class='medium'  aria-describedby=\"gfield_description_6_76\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_6_76'>+32 xxx\/xxx.xxx <\/div><\/li><li id=\"field_6_64\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_64\" ><label class='gfield_label gform-field-label' for='input_6_64'>Date<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_64' id='input_6_64' type='text' value='' class='datepicker gform-datepicker dmy datepicker_with_icon gdatepicker_with_icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_6_64_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_6_64_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_6_64' class='gform_hidden' value='https:\/\/www.telsmart.eu\/fr\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_6_65\" class=\"gfield gfield--type-time gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_65\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Temps<\/label><div class=\"ginput_container ginput_complex gform-grid-row\"><div class=\"clear-multi\">\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_65'>\n                            <input type='number' maxlength='2' name='input_65[]' id='input_6_65_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='false'   \/> <i>:<\/i>\n                            <label class='gform-field-label gform-field-label--type-sub hour_label' for='input_6_65_1'>Hour<\/label>\n                        <\/div>\n                        \n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\n                            <input type='number' maxlength='2' name='input_65[]' id='input_6_65_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='false'  \/>\n                            <label class='gform-field-label gform-field-label--type-sub minute_label' for='input_6_65_2'>Minutes<\/label>\n                        <\/div>\n                        \n                    <\/div><\/div><\/li><li id=\"field_6_108\" class=\"gfield gfield--type-text gf_third field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_108\" ><label class='gfield_label gform-field-label' for='input_6_108'>Num\u00e9ro de t\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_text'><input name='input_108' id='input_6_108' type='text' value='' class='medium'  aria-describedby=\"gfield_description_6_108\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_6_108'>+32 xxx\/xxx.xxx <\/div><\/li><li id=\"field_6_109\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_109\" ><label class='gfield_label gform-field-label' for='input_6_109'>Date<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_109' id='input_6_109' type='text' value='' class='datepicker gform-datepicker dmy datepicker_with_icon gdatepicker_with_icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_6_109_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_6_109_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_6_109' class='gform_hidden' value='https:\/\/www.telsmart.eu\/fr\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_6_111\" class=\"gfield gfield--type-time gf_third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_111\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Temps<\/label><div class=\"ginput_container ginput_complex gform-grid-row\"><div class=\"clear-multi\">\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_111'>\n                            <input type='number' maxlength='2' name='input_111[]' id='input_6_111_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='false'   \/> <i>:<\/i>\n                            <label class='gform-field-label gform-field-label--type-sub hour_label' for='input_6_111_1'>Hour<\/label>\n                        <\/div>\n                        \n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\n                            <input type='number' maxlength='2' name='input_111[]' id='input_6_111_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='false'  \/>\n                            <label class='gform-field-label gform-field-label--type-sub minute_label' for='input_6_111_2'>Minutes<\/label>\n                        <\/div>\n                        \n                    <\/div><\/div><\/li><li id=\"field_6_103\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_103\" ><h2 class=\"gsection_title\"><\/h2><\/li><li id=\"field_6_102\" class=\"gfield 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*\/\n<\/script>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-block.php","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Ticket General | Telsmart FR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.telsmart.eu\/fr\/get-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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