ARTICLE 1 – DEFINITIONS<\/p>\n\n\n\n
The terms used in these terms and conditions have the following meanings:<\/p>\n\n\n\n
Client: <\/strong> the natural or legal person with whom the agreement is concluded.<\/p>\n\n\n\n Telsmart: <\/strong>brand of The Smart Group BVBA, with registered office at Torhoutsesteenweg 236, 8210 Zedelgem with company number BE0554.665.992.<\/p>\n\n\n\n Service<\/strong>: the entirety of the services provided by Telsmart for which the Customer has entered into an Agreement with Telsmart.<\/p>\n\n\n\n Agreement<\/strong>: the agreement between the Customer and Telsmart consists of (a) the order form and any appendices, (b) the general terms and conditions, (c) the AUP, (d) the license agreement and (e) the rental agreement concluded if applicable.<\/p>\n\n\n\n Each document is an integral part of the Agreement.<\/p>\n\n\n\n Renting agreement<\/strong>: agreement between the Client and the renting company. AUP: the acceptable use policy, part of the general terms and conditions.<\/p>\n\n\n\n License<\/strong> agreement: agreement that frames the use of the telephone exchange application, part of the general terms and conditions.<\/p>\n\n\n\n Licensor<\/strong>: Telsmart<\/p>\n\n\n\n Licensee<\/strong>: the Customer<\/p>\n\n\n\n User<\/strong> license: license per IP telephone for the PBX application.<\/p>\n\n\n\n Invoice<\/strong>: the descriptive statement of costs and fees relating to the services, products or license rights provided or to be provided by Telsmart.<\/p>\n\n\n\n LOA<\/strong>: refers to the document by which the customer gives Telsmart a mandate to port its landline telephone numbers to Telsmart, with the result that the customer’s contract with the donor operator regarding these landline numbers will be terminated.<\/p>\n\n\n\n VoIP operator<\/strong>: the Belgian, European or international operator with whom Telsmart has concluded an agreement for the purchase of call minutes.<\/p>\n\n\n\n Nomad number<\/strong>: numbers that serve as temporary call forwarding. These numbers have no geographical character and therefore no necessary connection with an address\/place where they are used.<\/p>\n\n\n\n Premium number<\/strong>: premium services recognizable by special numbers starting with 090 or 070.<\/p>\n\n\n\n ARTICLE 2 – OBJECT<\/p>\n\n\n\n 2.1 This document determines the general terms and conditions for the provision of services and sale of products by Telsmart to the Customer. By subscribing to the Service or purchasing a product, the Customer expressly accepts, to the exclusion of its own terms and conditions, the provisions of Telsmart’s general terms and conditions. The Client acknowledges that it has been sufficiently informed about the characteristics of the VoIP services and that it has knowledge of the content of the general terms and conditions and that it has received and accepted them.<\/p>\n\n\n\n 2.2 Any deviation, addition or amendment to these terms and conditions is only valid if expressly agreed and stipulated in writing.<\/p>\n\n\n\n 2.3 Telsmart has the right to change these terms and conditions at any time. Amendments shall apply to Agreements already concluded and shall enter into force by operation of law thirty (30) days after publication, or publication on the website or at any other time specified in the announcement or publication.<\/p>\n\n\n\n 2.4 Telsmart has the right, without being liable to pay any compensation, to refuse to enter into an agreement, to terminate, suspend or dissolve an existing agreement on the basis of the following non-exhaustive reasons:<\/p>\n\n\n